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Policies, Shipping, Etc.
skatemart@skate-mart.com
NOTICE: By submitting your order via the internet, you are agreeing to our Terms and Conditions listed below.
PLEASE NOTE: We do not distribute customer information submitted to us, for any reason.
This is a FULLY SECURE web site.
STORE HOURS: Normal business hours: 10:00 a.m. - 5:00 p.m., Monday - Friday, Eastern Time.
Holiday hours (Nov. 1st - Jan. 31st): 10:00 a.m. - 10:00 p.m., Monday - Saturday, Eastern Time.

We are CLOSED for the following holidays: (However, orders may still be submitted via our website and will be processed the next business day).

NEW YEARS 2013 - January 1st & 2nd
PRESIDENT'S DAY - February 16th
EASTER - April 3rd, 4th - 6th
MEMORIAL DAY - May 26th
INDEPENDENCE DAY - July 4th
LABOR DAY - September 1st
COLUMBUS DAY - October 13th
VETERANS DAY - November 11th
THANKSGIVING - November 26th, 27th, 28th, & 29th
CHRISTMAS - December 24th - 26th
NEW YEARS - December 31st & January 1st, 2017

We will also be closed throughout the year for Inventory, Vacations, etc., which will be posted on the website at that time.
PRICES: Prices are in U.S. DOLLARS. Prices, colors, fabrics, styles and availability are subject to change without notice.
SIZING: Be sure to take careful measurements. Sizes in skatewear are different than regular street clothing. Please carefully follow the measuring instructions in our "Sizing Charts" section, and be sure to use the correct chart for each manufacturer. PLEASE NOTE: We do not charge a 'Restocking Fee', except on Size AXL dresses returned ($10.00 per dress), and 15% of the cost of the item on other AXL apparel. We will EXCHANGE an item for size, ONE TIME free of charge, however, the cost difference and Restocking Fee will still apply on AXL sizes.
SHIPPING
& HANDLING:
This charge is in addition to the price of the item(s) and is NOT refundable for any reason. All items are shipped by U.S. Mail, unless shipped directly from the manufacturer (at the customer's request) for an additional charge. Please Note: We do require signature for U.S. Orders over $200!
NEW LOWER SHIPPING RATES!!

Shipping and Handling charges on U.S. orders are as follows:

Purchases Up to $15.00 = $5.95 S/H
$15.01 to $25.00 = $7.95 S/H
$25.01 - $50.00 = $8.95 S/H
$50.01 - $100.00 = $10.95 S/H
$100.01 - $250.00 = $12.95 S/H
$250.01 and Up = $14.95 S/H

PLEASE NOTE: Shipping/Handling on orders of 6 or more dresses will be $25.00. Heavy items such as Skate Spinners, Skate Bags, Tights, Blade Guards, etc. ordered in large quantities, will be subject to additional Shipping/Handling charges. If your order is beyond normal weight or size limits for us to ship them reasonably, we will notify you to verify the shipping/handling charges before we ship your order.
Sales tax for Pennsylvania Residents will be automatically calculated at 6% on the customer's order.
Shipments to Alaska, APO, FPO, Canada, and U.S. Possessions, please add $9.00 to the shipping charges listed above, if the order amount is OVER $50 (or includes a heavy item such as a skate bag). A minimal amount (usually $3.00 - $7.00) is added for items UNDER $50.00, depending on the weight. These orders are generally held until complete, therefore, if items are backordered, this can be anywhere from 2-6 weeks to ship, depending upon the manufacturer(s). If your order is beyond normal weight or size limits for us to ship them reasonably, we will notify you to verify the shipping/handling charges before we ship your order.
The following shipping options are available for an ADDITIONAL, non-refundable charge, on In-stock items only, and delivery only within the U.S. The amount is dependant upon the destination and weight of the package. If you would like one of these special shipping methods, please email our Customer Service Department at skatemart@skate-mart.com, so that we may check availability for you. DO NOT note this at the bottom of your order form!

USPS OVERNIGHT: Additional $25.00-$38.00 (Depends on weight and location of 'ship to' address.)
USPS PRIORITY: Additional $8.00.

SHIPPING TIME (U.S. Orders): Most In-stock orders generally SHIP within 2-3 business days. Orders received on the weekend, holidays, or closures, will be processed the next operating business day.

Please check with us, per email or phone, the availability of the item if it is needed for an upcoming competition or enter the 'date needed by' in the 'Special Instructions' box at the bottom of the Online Order Form. We will try to meet your needs for delivery, however, some delivery times may be beyond our control. Please keep in mind busy times for the skating season, such as spring, winter seasonal holidays, and also normal holidays throughout the year. We are not responsible for delays in manufacturing during these busy times, so please allow additional time for receipt of your garments. As always, it is best to order as early as possible and to take careful measurements for apparel.

Backordered items take approximately 2-4 weeks to ship, depending on the item, the time of year, and the manufacturer.

We make every attempt to deliver your item(s) within a reasonable time frame, however, from time to time, circumstances beyond our control keep us from doing this. In the event of non-delivery by a specific date, we are not responsible for non-delivery, delivery delay, or damages caused by a transportation company, weather conditions, etc.

We ship from our own facilities in Pennsylvania, West Virginia, Virginia, North Carolina, and Ohio, as well as direct shipments from several of our manufacturers in order to offer a vast assortment of merchandise and speed delivery.

PLEASE NOTE: Any shipment returned to us for an insufficient or incorrect address being entered on our Online Order Form, or given by the customer (Phone orders), will be reshipped at the customer's expense, and charged appropriate Shipping/Handling charges to 'resend'. So, please review your information at the time of placing your order as well as verifying it is correct when you recieve your Order Confirmation.
PAYMENT: Charges will appear on your credit card under 'Skate-Mart International'. We accept MasterCard, Visa, Certified Checks or Money Orders (for COD deliveries). International orders must be paid with credit card. Credit card orders are not charged until the merchandise actually ships. Please email Customer Service Department if you would like to pay by Certified Check or Money Order, so that we may give you an accurate total.
PARTIAL ORDERS: If a partial order ships, we will charge the shipping that pertains to that part of the order, and charge the remaining shipping amount at the time of completing your order. Skate-Mart will carry backorders until the merchandise becomes available, unless cancelled by the customer or 60 days, whichever occurs first. The customer may cancel any item not shipped without penalty.
INTERNATIONAL ORDERS: Sorry, we no longer ship orders outside the U.S except for Hawaii and Canada (this also pertains to orders shipped TO a U.S. address with an International BILLING address). International orders are shipped as they become available, at our descretion. All orders are shipped by U.S. Postal System via Parcel Post, or U.S. Express Mail. Shipping and handling is determined by weight, therefore, cost will be calculated at the time the package is shipped. We are only able to quote you an approximate amount for the shipping and handling before that time. Please check with your local authorities as duty and VAT may be applicable. Figure Skater's Resource/'Skate-Mart International' will not be responsible for any such charges incurred. PLEASE NOTE: Due to business rules and regulations, we are not permitted to send international packages as 'gifts' or 'samples'. We are also required to include a 'Packing Slip' and indicate the exact amount of merchandise enclosed in the parcel.
RUSH ORDERS: If items must be shipped directly from the manufacturer, the customer must pay the shipping costs, which may include customs charges and duties, from the factory location. If the customer's order also includes items that are being shipped from Skate-Mart's location, a separate shipping cost will also apply to those items.
CLUB/GROUP/TEAM ORDERS: We welcome group, club, and team orders! Please email our Customer Service Department at skatemart@skate-mart.com concerning information. Group/team orders are NOT returnable as they are made to the customer's specifications. Group/team orders cannot be cancelled once the order has gone into production.
WARRANTIES: All warranties and guarantees are those of the manufacturer. We will assist you in any warranty claim that may arise. Warranties are not made by Figure Skater's Resource/Skate-Mart on any item.
RETURNS AND GUARANTEE: All items are returnable within 30 days (Christmas Items, 60 Days) of the invoice date for a charge credit, refund, or exchange, provided they are in the same condition as shipped to the customer. NO returns will be accepted after 30/60 days from the invoice date unless previously authorized.

Clothing items are only returnable provided they have not been worn, are not soiled or damaged, and all tags are attached. You will be charged $2.00 for any dress returned without the accompanying scrunchie, and $10.00 if the matching gloves not not returned. Returned items showing damage or soil (rips, perspiration stains, dirt, etc.) will NOT be accepted. The item(s) WILL be returned to you, with no credit given. Apparel returned without the manufacturer's tags inside the garment will NOT be accepted under any circumstance. The item(s) WILL be returned to you, with no credit given. For sanitary purposes, all sales of tights, undergarments, briefs, 'Bunga' products, and Jerry's 'Jel Tubes' ARE FINAL.

We do not charge a 'restocking fee', except on blades ($25.00/per Pair), dresses ordered in Size AXL ($10.00/per dress), and other Size AXL apparel (15% of the cost of the item). We will EXCHANGE an item for size, ONE TIME free of charge (if exchanging an AXL, the cost difference and Restocking Fee WILL apply in the event of an exchange for another size). Returns shipped 'freight collect' will not be accepted. We are not responsible for items NOT RECEIVED at our location, if the item is not sent via Insured U.S. Mail, Airborne/DHL, UPS, or FedEx. We do not refund return shipping charges, unless it is OUR fault.

Items being returned should be shipped by Airborne/DHL, FedEx, UPS or Insured U.S. Mail. Please include a copy of your Packing Slip, along with the reason for return.

PLEASE NOTE: Any shipment returned to us for an insufficient or incorrect address being entered on our Online Order Form, or given by the customer (Phone orders), will be reshipped at the customer's expense, and charged appropriate Shipping/Handling charges to 'resend'. So, please review your information at the time of placing your order as well as verifying it is correct when you recieve your Order Confirmation.

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Store Hours
10 am - 5 pm EST Mon - Fri
Closed Saturday and Sunday
(Please see our 'Policies' Page for our Holiday schedule).


Email: Skate-Mart International

© 2014 - Skate-Mart International